Delivery Policy
 

1.         Products may be sent out from multiple locations and therefore may arrive separately.

2.         The deliver of recipient’s purchase(s) will be arranged within 3 working days after payment is received. Delivery will be done via the authorized forwarding agent.

3.         Air Mail or Consignment Note Tracking Number will be send via email after the parcel is sent. Please allow 4-6 business days for the shipment to arrive. Shipment cannot be delivered to PO Box. All damages during transit, lost items during transit, lost or stolen packages left at recipient's address and any other damage will be borne by the recipient only.

4.         VAT / Custom Taxes and Import Duties are not in our control. They are varies according to the rules of different countries and must be paid directly by the buyer. VAT / Custom Taxes and Import Duties are not included in the ordering process, but may be charged to the recipient by individual government. They are entirely recipient’s responsibility.

5.         9s2buy.com will not be held liable should the recipient refuse to accept the package. Once package is refused, re-ship of the item will not be arranged.

6.         On top of the standard 9s2buy.com liability, we highly recommended the purchase of insurance services that offer both the tenants and recipients financial protection against all risks of physical loss or damage from any external cause. It applies to the direct replacement or repair cost of the delivery / shipments transported and transportation charges are automatically insured with the shipment. This insurance covers all kinds of shipments, documents and parcels, locally and internationally. The rates, charges and insurance services option are according to the respective forwarding agents.

Useful packaging tips for the Sender’s peace of mind

Please note that 9s2buy.com will accept no liability for the packaging advice it provides. The customer remains responsible for ensuring packaging is adequate for transportation. Or you may browse through more advices from various forwarding agents’ websites for the packaging tips.

Do’s

o           Choose the size of the package according to its content. Under-filled boxes are likely to collapse; overloaded ones may burst.

o           Always use high quality materials for your delivery / shipments. Consider strength, cushioning, and durability when selecting your wrapping supplies.

o           Choose boxes made of corrugated cardboard, with good quality outer liners. Use heavy-duty double-layered board for valuable items.

o           Make use of cushioning materials, especially to stop your packaging contents from moving.

o           Put fragile goods in the centre of a package; ensuring they don't touch the sides. Your item should be well cushioned on all sides.

o           Ensure liquids are stored in leak-free containers, packed with a lightweight, strong, internal material (for example, Styrofoam) and sealed with a plastic bag. Always remember that bad packaging may cause damage to surrounding items.

o           Seal semi-liquids, greasy or strong-smelling substances with adhesive tape, then wrap in grease resistant paper. Always remember that bad packaging may cause damage to surrounding items.

o           Place powders and fine grains in strong plastic bags, securely sealed and then packed in a rigid fibreboard box.

o           Use "arrow-up" label for non-solid materials.

o           Repack your gifts properly. Many goods sold in attractive packaging may not be suitable for shipping.

o           Use triangular tubes not round tube-type cylinders to pack rolled plans, maps and blueprints.

o           Remember always to pack small items in flyers appropriately.

o           Protect your data discs, audio and video-tapes with soft cushioning material around each item.

o           Complete the address clearly and completely, using uppercase letters when handwriting labels to improve readability for forwarding personnel.

o           When shipping sharp items, such as knives or scissors, ensure that you fully protect the edges and points. Heavy cardboard is suitable for this. Fix the protective material securely so that it cannot be accidentally removed in transit.

o           Always use cardboard dividers when sending flat, fragile material (such as vinyl records).

o           When re-using a box, remove all labels and stickers. Ensure that the box is in good shape and not worn out.

Do Not’s

o           Do not use bags made of fabric or cloth.

o           Do not over seal your package. Remember that all shipments can be opened by customs authorities for inspection.

o           Do not use cellophane tape or rope to seal your shipment.

o           Do not consider "Fragile" and "Handle with care" labels as a substitute for careful packaging. They are only appropriate for information purposes.

Check Order Status
Check the Order Status online at 9sOrder Status. Otherwise, email to sales@9s2buy.com with your Order Number stated. You may also track the delivery status by using the online tracking system provided by the forwarding agent based on the air mail or consignment note tracking number.